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- Market: Logistics and Transportation / Sector: Integrated logistics
- Application Areas: Sales & Post-Sales, Quality, Procurement, Marketing, Logistics, Administration - Finance and Control
Company Profile
The customer is one of the most important domestic and international trucking companies. It has an articulated structure with five branches in Italy and 12 throughout Europe, a fleet of 450 trucks and 1,000 semi-trailers. A success based on the company's solidity, attention to innovation, reliability, and great professionalism of its operators. It is not only road transport, it is also intermodality and integrated logistics for their own warehouses or structures that they commission to third parties, partially or completely, logistics management, such as the transport of raw materials, and the management of the bottom line, warehouses, and distribution. It is the only company that is able to perform all those activities that are accessory to the core business of the companies, dedicating a staff to the study of the production chain, to the design and creation of programs to manage any incoming flows, to the organization, storage, packaging, and handling of the finished product. It offers in-house warehousing, legal and insurance services, consulting, customs, and special services (ADR Transport - Transport and logistics of Heavy Goods -Express - Trade Fair Services). The company, with ISO 14001-2004 environmental certification, is also able to offer a wide range of services by sea, air, and international groupage [LCL], taking care of managing all the necessary practices and documentation. It offers a complete 360° service that, combined with its internal policies, has allowed the group to become a partner of some major multinationals.
Adiuto Analysis
Our Method for Success Stories.
Criticality Highlighted (Weaknesses/Threats)
An emblematic situation is represented by the arrival of an order request to the Italian branch which was unable to take the order, due to the lack of means, which were already engaged in other services.
Since the Italian branch could not fulfill the order, it was forwarded to the nearest branch, often the Slovak one (due to logistical proximity) ... which was having to generate another “order” and the CMR, - International waybills - of the service to be carried out.
The requested service was, therefore, performed, but by a different branch than the one to which the order had initially arrived.
The hauler from the Slovakia office, who was in charge of the service, carried the travel document in paper format with him throughout the route, taking due care not to lose it. The order was then processed regularly to the customer, but the invoicing of the service, which was however at the expense of the Italian office that had first received the request, experienced very long delays. In order to be able to invoice, the Italian office waited for the invoice issued by the Slovak office, which in turn had to receive the travel document from the driver who, at the end of the trip (or trips), was required to return specifically to the office only to return the documentation.
This process generated a billing time of one order varying from 1 to 2 months, a consequence of document management strictly linked to the hard copy.
Opportunity Emerged (Strength/Opportunity)
- Digitalization of orders across multiple branches
- Culture of Digitization
- Increase the traceability of managed processes
- Streamlining the document flow
- Dematerialization of processes towards a real paperless approach
Waste mapping according to the Lean approach
Identification of waste areas on which to make processes more efficient.
Defects
Time for the resolution of processing errors
Overproduction
Unnecessary production or incorrect planning
Waste of time
Waste of time in the process steps
Talent waste
Inefficient allocation of resources
Extra Processes
More work or higher quality not required
Useless Mobility
Inefficient handling of resources
Disorganization
Inefficient archiving or inventory
Transport not necessary
Unnecessary handling of products and materials
Waste of Time
The administrative process generates a variable contract billing time between 1 to 2 months, a consequence of document management strictly linked to the paper hard copy.
Useless Mobility
For the company, it is essential to monitor the documents sent/received and this traceability allows a significant simplification in the management of any anomalies of the flow, eliminating unnecessary mobility.
Adiuto Approach
Solutions are identified, implemented, and customized.
What
- Managing Branch orders
- Returning original documentation
- Search for documents
- Access profiling
How
With Adiuto, all the management of the process just described has been reviewed.
The truck driver from the Slovak office who performs the service for an Italian branch, has with him during the route:
- a sheet with QR code labels that he applies to the CMR document by hand
- a tablet connected to the corporate management, with which he photographs the QR codes that he affixes on the corresponding CMR at the end of each trip.
In this way, at the headquarters, they are instantly updated through the management that receives the photo and directly associates the route's QR Code to the relative order.
At the end of the journey, the hauler may deliver the CMR to any branch without the obligation to go to the Slovak headquarters.
All the CMRS delivered are scanned with the Scan Manager that reads the label and, thanks to integration with management, all the travel data present on the document is acquired, including the reporting of the headquarters involved. The order management takes place in real time and simultaneously for both locations.
Who
- Logistics Manager
- Administration, Finance, and Control
- Warehouse
Solutions
Thanks to Adiuto, wasted mobility has been eliminated, thanks also to the original redelivery of documents.
Some customers require the original paper hard copy CMR to proceed with payment. Thanks to Adiuto, it is possible to send originals to customers who make that specific request. Adiuto, drawing on the management system data, reports immediately during the acquisition of the document:
- the relevant branch
- any request for originals by the customer
Adiuto also initiates the process of returning originals.
Upon receipt of the envelopes, using the Scan Manager and barcode reader, the operator is guided in the verification of completeness of the envelope itself, having evidence of any missing documents ready. Thanks to this process, it is therefore possible to have traceability and reduce the risk of loss of documents.
The Adiuto's implementation in the customer situation has made a number of management improvements that we can summarize with:
- Reduction
- of billing times
- risk of errors and data loss
- management times of each procedure.
- Increased information transfer speed
- Constant updates
- Instant document sharing
- Traceability of documents
Greater correlation and collaboration between departments.
Advantages
A summary of the main advantages of the Adiuto solution presented.
- Reduced document transfer time
- Drastic reduction in billing times
- Information immediately available within the company
- Traceability of documents
- Reduced risk of error and/or loss of documents
- Resource optimization
Content and Process Management
Technological and methodological solutions for each critical process.
Processes Managed by Area
Application Areas of Process Management solutions.
Quality & Compliance
Standard processes, standard activities, controls and inspections: digital quality according to Adiuto
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Marketing / Sales & Post-Sales
We accompany customers towards a new digital experience capable of exciting and rethinking the business
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Administration / Finance and control
AFC as a component of the value chain for business simplification and support
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