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- Market: Food - Beverage / Sector: Viticulture
- Application Areas: Logistics, Administration - Finance and Control
Company Profile
Historic Tuscan winery carefully selects wines, spirits, and specialties of the highest quality for decades, representing the best of global oenology and the Italian wine tradition.
Adiuto Analysis
Our Method for Success Stories.
Criticality Highlighted (Weaknesses/Threats)
Delivery times
Lack of interaction with transport partners does not allow awareness of possible delivery delays
Customer disputes
Loss of image and sales by the company
Partner control tools
Lack of systems to "measure" partner KPIs
Opportunity Emerged (Strength/Opportunity)
Structured IT department
Internal staff able to be autonomous in the management and implementation of new workflows
Budget
Propensity and willingness to invest
Waste mapping according to the Lean approach
Identification of waste areas on which to make processes more efficient.
Defects
Time for the resolution of processing errors
Overproduction
Unnecessary production or incorrect planning
Waste of time
Waste of time in the process steps
Talent waste
Inefficient allocation of resources
Extra Processes
More work or higher quality not required
Useless Mobility
Inefficient handling of resources
Disorganization
Inefficient archiving or inventory
Transport not necessary
Unnecessary handling of products and materials
Overproduction
Management and verification of partner activities currently involves manual processes via email and confirmation phone calls. Through shared access to information and approval workflows, it was possible to streamline the process
Waste of Time
Checking the status of the communication process between sales branches and couriers results in a lot of wasted time. Automatically tracking information and communications between sales branches and couriers reduces delivery times for goods
Talent Waste
Oversight of the communication process between branches and partners involved one person being diverted from his or her core assigned activities. Automatic communication management done via Adiuto frees the resource from low value activities
Disorganization
Sales branches have no trace of order and delivery status; at the same time, couriers often receive information that is misinterpreted. Through specific workflows, all process steps are mapped, and the assignment of tasks to couriers eliminates the risk of errors caused by incorrect interpretations.
Adiuto Approach
Solutions are identified, implemented, and customized.
What
Process optimization for shipment management.
How
Workflow that allows the import of the shipment data from management and assigns the activities to the couriers. The courier is obliged to include the reason in case of storage and sends the activity to the relevant branch.
Who
The order management department, branch managers, and couriers who have accurate and timely information that helps reduce errors.
Solutions
The project includes the involvement of external couriers in Adiuto, assigning them the delivery as an activity that they will update with the relative status; the process also involves, in case of need, the involvement of the points of sale on the territory to resolve possible stocking.
Advantages
A summary of the main advantages of the Adiuto solution presented.
- Control of delivery times
- Supplier performance monitoring
- Saving time in solving delivery anomalies
Content and Process Management
Technological and methodological solutions for each critical process.
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Solution for the validation of document processes through digital signatures
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Processes Managed by Area
Application Areas of Process Management solutions.
Administration / Finance and control
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